maincuyPrivacy Policy

This page describes what we collect when you use maincuy and how we keep that data protected. Our privacy practices reflect our commitment to operational transparency and user trust. We collect personal information only for essential purposes: account verification, payment processing, fraud prevention, and customer support. We do not sell or share your data with marketers, and we limit access to your information to maincuy staff and trusted service providers.

We understand that gaming platforms handle sensitive information—identity documents, banking details, account balance, and betting history. We treat this responsibility seriously. Our infrastructure uses industry-standard encryption and access controls. This policy explains what we collect, how we use it, and what rights you have regarding your data.

Our services are available only where local law permits. Our data practices may differ from those in your home jurisdiction, particularly if your region has strict data-protection requirements. By using maincuy, you acknowledge these practices and agree to the terms set out below.

What Data We Collect at maincuy

We collect information in three categories: account data, payment data, and behavioural data. Account data includes your email address, password (hashed before storage), full name, date of birth, and address. We use this information to verify your identity and confirm that you meet eligibility requirements for your jurisdiction.

Payment data includes your banking details, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We store this securely and share it only with our payment partners (for example, mobile banking gateway providers) to process deposits and withdrawals. We do not retain full credit-card numbers; payment details are either tokenised or encrypted.

Behavioural data includes your game history—bets placed, spins executed, outcomes, session duration, and account balance. We collect this automatically to track your activity, prevent fraud, and enable dispute resolution. We also collect IP address and browser information to detect unusual access patterns and protect against account takeover.

How We Use Your Data on maincuy

We use your account data to open your maincuy account, verify your identity, and confirm eligibility for your jurisdiction. We use your payment data to process deposits and withdrawals. We use your behavioural data to prevent fraud, detect problem gambling patterns (such as rapid successive deposits), and resolve disputes. If you contact our support team, we use your account and payment history to investigate your issue.

We also use aggregated (anonymised) data to improve our platform. For example, we analyse game usage patterns across all users to understand which features are popular and where support tickets cluster. We never use your personal data for targeted advertising or marketing without your explicit consent.

During tournaments like Liga 1 or Piala AFF, we may send you email notifications about relevant Aviator promotions or new live-dealer games if you have opted in to our mailing list. You can unsubscribe from these emails at any time. We do not send marketing emails to users who have not explicitly consented.

Third Parties and International Data Transfer

We share your data only with service providers who assist in operating maincuy: payment processors, hosting providers, and fraud-prevention vendors. These vendors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell data to marketing agencies or data brokers.

Our servers may sit outside your jurisdiction. If you are accessing maincuy from Jakarta, Bandung, or Medan, your data may be stored or processed on servers in other countries. These servers have industry-standard security controls, but we acknowledge that international transfer may place your data outside your home country's legal protection. By using maincuy, you consent to this transfer.

Payment processors

We share minimal data with local payment, online payment, e-wallet, and bank partners only to process your transactions. They handle payment data separately under their own privacy policies.

Fraud prevention

We may share IP address and account activity with fraud-detection services to identify suspicious behaviour. These vendors are bound by contract to protect your data.

Legal disclosure

We may disclose data if required by law, court order, or government authority. We will notify you of such disclosure when legally permitted to do so.

Your Rights Regarding Your Data on maincuy

You can request a copy of all personal data we hold about you. We provide this within 30 days of request. You can also request corrections to your account information (email address, name, address). Changes take effect after verification.

You may request deletion of your account and associated data, subject to our legal and operational requirements. We must retain certain records for compliance purposes (for example, transaction history for dispute resolution). Non-operational data (such as marketing preferences) can be deleted immediately upon request.

To exercise these rights, contact our support team via email or in-app messaging. We respond in English during standard business hours. You may also download your game and transaction history directly from your maincuy dashboard.

Cookies and Tracking Technology

We use cookies to maintain your login session and remember your preferences. These cookies are essential to platform operation. We do not use cookies for tracking or behavioural advertising. Your browser's cookie settings control whether third-party tracking cookies are accepted; we recommend enabling cookie protection in your browser security settings.

Our mobile app does not use cookies but may store session tokens locally. These tokens expire after a period of inactivity for security. You can clear app data from your device settings at any time.

How We Protect Your Data on maincuy

We use HTTPS encryption for all communication between your device and our servers. Your password is hashed with a cryptographic algorithm before storage; we cannot retrieve or reset your password manually. Your banking details are tokenised so payment processors never receive your full card or account numbers.

Our data centre uses access controls, firewalls, and intrusion detection to prevent unauthorised access. Only maincuy staff with a legitimate business need can access personal data. We conduct regular security audits and maintain incident-response procedures for data breaches.

If we discover a data breach, we notify affected users within 48 hours and provide guidance on protective steps (such as resetting your password). We also report the breach to relevant authorities as required by law.

How Long We Keep Your Data

We retain your account data (name, address, email) for as long as your account is active. After account closure, we retain core data (transaction history, dispute records) for seven years for compliance and dispute purposes. Game history and session logs are retained indefinitely for auditability but are anonymised after two years so your identity is not linked to the data.

We delete marketing preferences and session cookies after 12 months of inactivity. You can request earlier deletion by contacting support. Fraud-prevention data is retained for three years to detect patterns and prevent repeat offences.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via email or in-app messaging. We respond within five business days. You can also lodge a data-protection complaint with the relevant authority in your jurisdiction if you believe our practices violate local law.

Our maincuy privacy practices may change as we update our platform or respond to legal requirements. We will notify you of material changes via email and by posting an updated policy on this page. Your continued use of maincuy after such changes constitutes acceptance of the new policy.