maincuyTerms of Use

When you access maincuy, you enter into an agreement with us. These terms set out the conditions under which we operate our platform, what we ask of you as a user, and how disputes are resolved. Our commitment is transparency—we describe our policies plainly so you understand what to expect when you open an account, deposit via QRIS or e-wallet, track a Liga 1 fixture, or withdraw your balance.

Our platform serves users in supported jurisdictions only. We do not operate in regions where online gaming is prohibited by local law. By using maincuy, you confirm that your jurisdiction permits access to our services. We reserve the right to verify your location and restrict access if you do not meet these requirements.

This page covers account opening, deposits and withdrawals, bonus terms, game rules, dispute handling, and our liability limits. We encourage you to read these terms before opening an account. If you have questions about any section, contact our support team via email or in-app messaging.

Account Opening and Your Responsibilities on maincuy

When you open an account on maincuy, we collect your email address, identity information, and at least one payment method. We verify these details to comply with regulatory requirements and protect account security. You are responsible for keeping your password confidential and notifying us immediately if you suspect unauthorised access.

We require you to provide accurate information during registration. If we discover false or misleading details, we may suspend or close your account and forfeit any outstanding balance. You confirm that you are of legal age in your jurisdiction and that your use of maincuy complies with local law. Users are solely responsible for verifying their jurisdiction's eligibility before accessing our services.

Deposits, Withdrawals, and Our Payment Policy

On maincuy, we accept deposits via nine payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your wallet after verification by our payment partner. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals are processed during business hours. You request a cashout from your maincuy dashboard, specify your destination payment method, and our team processes the transaction within one business day. Withdrawals may be subject to verification checks, particularly if your request exceeds a certain threshold or if your account shows unusual activity. We do not guarantee withdrawal timing and do not compensate for delays caused by your payment provider's processing schedule.

We reserve the right to decline a withdrawal if we identify potential fraud, duplicate accounts, or regulatory concerns. In such cases, we notify you and provide an opportunity to clarify. For users in Jakarta, Surabaya, Bandung, and Medan, our standard processing window is 1–2 business days depending on your bank's settlement speed.

Minimum deposit

We set a minimum deposit amount per transaction to ensure efficient processing. Check the deposit page for current minimums by payment method.

Withdrawal hold

New accounts may have a mobile bankingef hold before first withdrawal to prevent fraud. We notify you of any holds at account opening.

Currency

All maincuy transactions are in Indonesian Rupiah (IDR). Currency conversion fees, if applicable, are charged by your payment provider.

Deposit matches

Any promotional deposit match or welcome offer is non-transferable, subject to wagering requirements, and forfeited if not used within the specified window.

Our Policy on Games and Sports Markets

maincuy offers sportsbook markets (Liga 1, Piala AFF, Champions League, esports), live-dealer tables (blackjack, roulette, Dragon Tiger, baccarat), and slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). All game outcomes are determined by certified random number generators. We do not guarantee outcomes or control results to favour or disfavour any player. All odds, payouts, and rules are published within the game interface before you stake.

Sports market results are based on official league and tournament announcements. If a match is cancelled, abandoned, or rescheduled, we follow industry-standard rules to settle bets. Lives-dealer games are broadcast in real time; results cannot be challenged after the round concludes.

We reserve the right to void bets if we detect evidence of fraud, match-fixing, or systematic exploitation of a technical error. Such decisions are made on a case-by-case basis and are final. We do not refund voided bets unless a technical fault on our platform is proven.

Dispute Resolution and Your Recourse on maincuy

If you believe an error has occurred—such as an incorrect payout, a missing withdrawal, or an unexpected account suspension—contact our support team. We investigate disputes within five business days and provide a written response. Our decision is based on account logs, game records, and our terms. If you remain unsatisfied, you may escalate your complaint to our management team, and a final decision will be issued within ten business days.

All maincuy services are available only where local law permits. If you face a dispute, you remain responsible for verifying that your jurisdiction permits gaming and that your use complies with local regulation. We cannot be held liable for losses arising from your jurisdiction's legal restrictions.

Our Liability and Your Assumption of Risk

maincuy operates the platform on an "as-is" basis. We do not guarantee continuous uptime, error-free operation, or protection against all technical failures. Your use of maincuy is at your own risk. We are not liable for indirect damages, lost profits, or consequential losses arising from gameplay, deposits, withdrawals, or account suspension.

Our total liability to you for any single incident is limited to the amount you deposited in the preceding 30 days. This limitation applies regardless of the cause—technical error, human mistake, or third-party interference. Gaming involves financial risk; we do not guarantee returns or profits from any bet or game session.

Account Closure and Final Terms

You may close your maincuy account at any time by contacting support. Upon closure, all outstanding funds are withdrawn to your registered payment method within one business day. We retain the right to close your account if we detect fraud, non-compliance with our terms, or violation of applicable law.

These terms are governed by the laws of the jurisdiction in which maincuy is licensed. Any disputes are resolved under those laws. We reserve the right to update these terms at any time; changes take effect upon posting, and continued use constitutes acceptance.

For questions or clarifications on these terms, contact our support team via email or in-app messaging during standard business hours in English. We remain committed to operating transparently and addressing your concerns promptly.